1. Enactment of Agreement

These terms and conditions set out the legal terms that apply to your use of our website https://tgtea-kw.com/ (the "Website") and the other services that we provide (the "Services").

Users who agree to this Terms and bound by them, and are accountable of using the website. It is your duty to ensure that all individuals who access this website using your mobile phone, computers etc. have complete understanding of the website Terms and agree to abide them.

The usage of the website constitutes your agreement and adherence to these Terms of Use. Usage of the website pertains to actions such as browsing, viewing, ordering or providing any content or material on the website. Any individual or entity who engages in the aforementioned acts shall be referred to using the terms “you” or “your” or “user”. The agreement to the Terms of use serves as a binding legal agreement between you and Tea G, without limitation or qualification.

Any person or entity who does not acknowledge, agree, adhere, or accept the Terms of Use may not use Tea G website and its services.

The terms and conditions pertain to Tea G website and its associated applications on iPhone, iPad, Android, and internet platforms. Tea G warrants that the Terms of Use may be subject to change at any time without prior warning or announcement. Users are strongly recommended to read these Terms regularly.

Each visit and use of the website and its Services constitutes to your acknowledgement and acceptance of the then-current Terms of Use. When you carry-on with the usage of the website after amendments in these Terms of Use upholds that you have read, understood, affirmed, and abided by such changes.

2. Services Details

By accessing the website and ratifying the agreement, you are eligible to order from the website.

Tea G  is a company specializes in selling variety types of Tea and pots and other products. The website provides consumers with a simple and convenient service that connects them to Tea G store.

Consumers (“Consumer”), can shop online through accessing Tea G website, the consumer can select the desired product and fill in his information and select the desired payment method, the website send to the store details of the order, the store then receives the order and after the payment has been accepted, Tea G will deliver the selected product to the address provided by the consumer.

The consumer is responsible of the accuracy of his information and of the address location provided by him and any delays or mistakes occurs from inaccurate information Tea G cannot be held liable.

The consumers are advised to receive the order from the delivery company as soon as the are contacted by them, and Tea G cannot be held responsible for any products which are refused to be delivered or gone off due to non-receipt by the consumers and cannot compensate the consumer in this case.

Consumers agree to conform and adhere to the country local rules, regulations, and laws of Kuwait.

In case of the wrong package has arrive instead of the selected choice, consumers are advised not to open it and if they open the package, Tea G are not liable to change it or compensate the consumer.

Tea G products are completely safe and Tea G is not responsible of any medical allergies which can be suffered from some of consumers and it is the consumer duty to carefully read the ingredients and avoid any ingredient he/she allergic from.

3. Restricted and forbidden actions

The users are prohibited from accessing or utilizing the website for any other purpose other than that for which Tea G makes it available. The website is intended for personal use of members and shall not be utilized for any commercial activities except those that are specifically authorized or endorsed by Tea G. If a user violates any of the sanctions, the company exercises the right to block, suspend, or stop the user's membership and bar the individual from logging in or ordering from the website. Prohibited activities include but not limited to all the criminalized activities by Kuwaiti law.

4. Rights of Tea G

Tea G has the right to temporarily suspend or completely terminate the system operation at any time. Any temporary suspension or complete termination of the system operation frees or exempts Tea G from any responsibilities against the users or any third parties. Maintenance and upgrades may take place at certain times which will render the website unavailable.

Tea G does not guarantee that its services shall be provided on time in a secure and complete manner and that the results gathered or received from the services shall be accurate, exact, and reliable. Tea G does not warrant that the quality of the service shall meet the expectations.

Tea G has the ownership and copyrights resulting from the ownership of the information, documents, software, designs, graphics, etc. which are created or belong by Tea G and/or outsourced.

The sales of Tea G are based on what is currently available on the menu of the stores provided on the website. Tea G cannot be held responsible for any product ordered and not provided by the store because it is not available.

If any misinformation arises relating to the price and specifications of products, Tea G has the right to amend this error by cancelling the order.

Tea G is allowed to make any changes in the implementation of this agreement, and change the existing articles or create additional articles intended to comply with any technical necessities and legislation which may materialize in the future.

5. Governing law and competent

These website Terms shall be governed by and construed in conformity with Kuwait law. Disputes or conflicts that may result in relation with these website Terms (including non-contractual disputes) shall fall under the exclusive jurisdiction of the courts of Kuwait.

6. Payment policy 

By completing the check-out process. Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between Tea G. All orders are subject to availability and confirmation of the order price.

To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, etc.).

(a) Pricing and availability

Shipping items from a Tea G. outside of Kuwait, you may need to pay import duties upon receipt of the products.

Depending on your delivery address, different taxation rules and additional charges may apply.

We are NOT responsible during the checkout process if import duties are included or you may have to pay upon arrival.

Tea G has NO control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included.

Please contact your local customs office for further information before placing your order.

Please note that in the event you return an item, the import duties will not be refunded.

(b) Payment

Once we have verified your payment details and Tea G has accepted and approved your order for delivery, we will email you to inform you of this.

In the unlikely event that Tea G encounters a problem when processing your order, we will contact you explaining the problem and possibly requesting further information to try and resolve the problem.

We reserve the right not to submit your order to Tea G, and Tea G reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

7. Delivery 

The estimated delivery date of the products in Kuwait within one day. However, countries outside of Kuwait can vary.

We will try to ensure that your order is delivered by this date but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed.

If no one is available at your address to take delivery, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

8. Returns policy 

Please take the time to read the “Policies regarding refund and returns” page.

9. License

Tea G allows users to view the website and to download, email, share via social networking or print individual pages from the website in accordance with these Terms of Use and solely for your own personal, non-commercial use, subject to the agreement that you do not erase or tamper with any trademark, copyright or other notification on such pages. This permission can be nullified at any time for any reason or no reason. Tea G does not grant permission to other usage.

You are prohibited from changing, altering, copying, distributing, disseminating, re-publishing, transmitting, displaying, performing, reproducing, publishing, reusing, reselling, licensing, creating derivative works from, transferring, or selling any information, content, material, software, products or services that you collect, gather or get from the website, except as specifically mentioned above. Except as specifically authorized by Tea G, you are not permitted to deep-link to the website for any purpose or access the website manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any part or component of the website or any information, content, or material on the website. Tea G reserves all of its statutory and common law rights against any individual or entity that is in breach of this paragraph. You are prohibited from linking or framing to any pages of the website or any content contained therein, whether in whole or in part, without getting a formal written consent beforehand from Tea G. A user may become a "fan" of the website or share links to the website through means of social networking technology reference on the website. Any rights not clearly stated or expressly granted herein are reserved.

10. Intellectual Property Rights

Tea G owns or has a license to the content on the website ("Tea G Content") including trademarks, service marks, and logos contained therein ("Marks") and are bound by copyright and other intellectual property rights under state of Kuwait and international conventions.

Tea G Content comprises, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Tea G graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Tea G in Kuwait and/or other countries. Tea G does not allow its trademarks and trade dress to be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any way that may generate confusion and does not allow them to be copied, imitated, or used, in whole or in part, without securing a written permission beforehand from Tea G.

11. Limitation of liability

To the degree granted by law, Tea G provides that this website and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this website. Tea G does not guarantee that this website contains no mistakes, that defects will be rectified, or that the website or server that makes it available are virus-free or contains no harmful components. Subject to the previous paragraph, Tea G directors, officers, agents, employees or contractors shall be free of any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or state of being unable to use this website. Nothing in these terms shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

12. Indemnity

As a member you acknowledge and allow to indemnify and hold Tea G, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees free from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the website, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the website, your violation of these Terms of Use, and any other acts or omissions relating to the website.

13. Disclaimer

The Information, content, products, services, and materials available through the website (whether provided by Tea G, you, other users or other affiliates/third parties), including without limitation, products orders, submissions, text, photos, graphics, audio files, video, and links, are provided ‘As is’ and ‘As available’ without warranties of any kind, either express or implied. To the maximum extent permitted by law, Tea G disclaims all representations and warranties, express or implied, including but not limited to warranties of merchant ability, fitness for a particular purpose, title, non infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance.